Privacy Policy
At baba 88, protecting your personal information is our highest priority. This policy clearly explains how your information is collected, used, and kept secure.
1. Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications on the baba 88 platform. When you browse our website, register an account, or use any of our services, you are considered to have accepted the terms of this policy.
baba 88 places the highest importance on user privacy, and we commit that your personal information will never be sold to third parties or used without authorisation. This policy is connected to our Terms and Conditions, and both documents should be read together.
This policy applies to users in Bangladesh and has been prepared in accordance with the data protection regulations applicable in Bangladesh. A minimum age of 21 years applies to the use of our services.
2. Data Collection and Sources
baba 88 may collect your information in various ways. The types of information collected and their sources are detailed below:
2.1 Information You Provide Directly
When you create an account on our platform, make a deposit, or contact customer support, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport number (for identity verification)
- Financial transaction details — bKash, Nagad, Rocket, or Upay number
- Security question answers and preferred language
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device information (operating system, browser version)
- Login time and date, session duration
- Games played and betting history
- Information obtained from cookies and similar tracking technologies
- Referral source and page navigation data
3. Purpose of Data Use
baba 88 uses the information collected for the following purposes:
3.1 Service Delivery and Account Management
- Account registration, verification, and maintenance
- Processing deposits, withdrawals, and bonuses
- Keeping records of gaming history and transactions
- Determining rewards and benefits under the VIP programme
- Providing customer support via live chat and email
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Identifying suspicious transactions
- Complying with regulatory rules to prevent money laundering and other financial crimes
- Verifying the applicable age requirement (21+ years)
3.3 Service Improvement and Communication
- Analysing user experience and improving the platform
- Informing you about relevant offers and promotions
- Assisting with resolving technical issues
- Providing a customised experience based on user preferences
4. Data Sharing and Third Parties
baba 88 does not sell your personal information. However, information may be shared with specific parties in the limited circumstances below:
4.1 Service Provider Partners
Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software suppliers. These partners may only use the information for the specific purpose of providing their service — not for any other purpose.
4.2 Legal Obligations
We may be required to disclose information under Bangladesh law or pursuant to a lawful order from a competent authority. In such circumstances, we will provide only the minimum information necessary.
4.3 Business Transfers
If there is a significant change to baba 88's business operations (such as a merger or acquisition), user information may be transferred to the relevant party. In such cases, we will notify users in advance.
5. Data Security Measures
To ensure the security of your information, baba 88 uses industry-standard technologies and practices:
Our servers and databases operate in a secure environment, and only authorised staff have access to user information. However, no digital system is completely impenetrable, so we also advise users to stay vigilant — for example, by using strong passwords and not sharing passwords with anyone.
6. Cookies Policy
Cookies and similar technologies are used on the baba 88 website and app. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and core functionality. These cannot be disabled.
- Functionality cookies: Used to remember your language preferences and settings.
- Analytics cookies: Help improve the quality of the service by analysing user behaviour.
- Marketing cookies: May be used to show relevant advertisements and offers.
6.2 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. A cookie consent notice is shown on your first visit to our site.
7. Data Retention Period
baba 88 will retain your information for as long as your account is active or as needed to provide services. The retention periods for specific categories of information are listed below:
- Account information — retained for a minimum of 5 years after account closure (due to legal requirements)
- Transaction records — retained in accordance with applicable financial regulations
- Gaming history — at least 3 years after account closure
- Customer support communications — up to 2 years
- Marketing preferences — until you withdraw your consent
Once the retention period ends, information will be securely deleted or anonymised.
8. Your Rights
As a baba 88 user, you have the following rights over your own information:
8.1 Right to Access and Correct Information
You can log in to your account at any time to view and update your information. If any information appears to be incorrect, let us know through our 24/7 live chat customer support.
8.2 Right to Request Deletion
You may close your account and request that your information be deleted. However, we are obligated to retain certain information for a specified period due to legal requirements.
8.3 Right to Data Portability
Upon your request, we can provide your account-related information in a common format.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, this can be turned off from your account settings. However, important security and transaction-related messages will always be sent.
9. Protection of Minors
baba 88 maintains a strict position on protecting minors. All of our services are exclusively for individuals aged 21 years or older. An age verification process is followed at the time of registration, and if there is any doubt about a user's age, immediate action is taken.
If you become aware that a minor is using our platform, please inform our customer support immediately. For more information on responsible gaming, please read our Responsible Gaming Guidelines.
10. Policy Changes and Notification
baba 88 may revise this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email or mobile number
- A notification will be displayed after you log in to the platform
- The "Last Updated" date at the top of this page will change
The revised policy will take effect from the date it is published. If you continue to use the platform after changes have been made, you are considered to have accepted the updated policy. If you have any questions about this policy, answers may be found in our FAQ section.
11. Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:
- Live Chat: Available 24 hours a day, 7 days a week
- Email: [email protected]
We will accept your complaints in both Bengali and English and will endeavour to resolve them as quickly as possible. To learn more about us, visit our About Us page.